Frequently Asked Questions

Koazzi sandals are renowned for their comfort, thanks to specially curated materials designed to pamper your feet. Our customers not only love the stylish look but also cherish the unparalleled comfort and joy they experience while wearing them.

Our Marketing, Accounting, and Operations teams are based in Austin, Texas, while our Manufacturing team operates out of China. Despite geographical distances, our teams collaborate tirelessly to ensure your experience with Koazzi is as cozy and comfortable as our products.

Yes, you can find comprehensive cleaning tips in our blog section. Stay updated for more insightful tips and tricks to maintain your Koazzi sandals in pristine condition.

Absolutely. Our dedicated team works tirelessly to ensure that all our materials are eco-friendly, promoting not just comfort but also sustainability for both your feet and the environment.

We are proud to support the following foundations: Friends of the Koala and Koala Hospital. We donate $1 per order, directly contributing to their invaluable efforts. At the end of each month, proceeds from our sales are promptly forwarded to these foundations via their official websites.

Yes, we ship globally, aiming to enhance our shipment services worldwide. Orders typically ship within 72 hours, with notifications sent to your email from contact@koazzi.com. While high volumes may occasionally extend processing times, but as soon as carefully packed and shipped then you can expect to recieve your order between 6-11 days, we prioritize swift and efficient delivery.

Absolutely. We are committed to ensuring your satisfaction. You have up to 30 days upon receiving your order to initiate a return or exchange. Please refer to our detailed Return and Refund Policy for further information.

Our dedicated customer support team can be reached via email at contact@koazzi.com. Operating hours are Monday to Friday, 8 am - 6 pm EST, and Saturday to Sunday, 10 am - 3 pm EST. We are here to address all your inquiries promptly and ensure your utmost satisfaction.

While we strive to process orders promptly, cancellations are possible. Please contact our customer support immediately at contact@koazzi.com to request cancellation. However, we assure you that our products are worth the investment, and your feet will thank you for choosing Koazzi.

We accept a variety of payment methods, including credit cards, Apple Pay, and Google Pay. Our goal is to facilitate a seamless and convenient checkout process for our valued customers.