Frequently Asked Questions

Koazzi footwear is renowned for its comfort, thanks to specially curated materials designed to pamper your feet. Our customers not only love the stylish look but also cherish the unparalleled comfort and joy they experience while wearing them.

We are committed to making sure you love your new shoes.

• Our footwear has been tested extensively, and thousands of customers praised the comfort and true-to-size fit.
• In the rare case your order arrives damaged or the size doesn’t feel perfect, we are happy to offer free exchanges or easy returns.

We want you to feel confident: You're getting comfort, quality, and peace of mind.

Yes, our footwear typically runs true to size. Order your usual size, and for extra assurance, double-check the matching EU size on our size chart.

Yes, we do! Our team works hard to ship all orders within 1 business day. We partner with trusted carriers for faster, safer delivery.

Note: We are unable to ship to certain island countries where limited or no postal service is available.

As soon as your order ships, you’ll receive an email with a tracking number. Tracking is very accurate and often arrives faster than expected (usually less than 10 business days to the USA, Australia, Europe, New Zealand, and the UK).

• Processing Time: 1-3 business days.
• Shipping Time: 5-10 business days.
• Shipping Cost: Standard shipping is completely free.
• Returns: We want you to love your pair. If you need to make a return within 30 days, please visit our Return Policy page for the simple details.

Our Marketing, Accounting, and Operations teams are based in Austin, Texas, while our Manufacturing team operates out of China. Despite geographical distances, our teams collaborate tirelessly to ensure your experience with Koazzi is as cozy and comfortable as our products.

We’re always here for you.

We reply to emails within 1–2 hours, even on weekends!